Your setup becomes a project in PEM, the same tracker you'll be using once you're live. Telford sequences it, chases it, and reports to you as it moves. Rather do it yourself? He'll sit this one out — that's your call.
Telford is the project manager that runs TOWR's own development — every feature you're looking at shipped through a project he ran in PEM. Your rollout works the same way: it becomes a project, someone sequences the steps, chases what's outstanding, and reports on where things stand. When you're live, that's it — the keys are yours, and the project closes.
Good. The built-in help guide covers the day-to-day, end to end.
That's where paid support comes in — stated plainly here, rather than found out partway through.
See what setup actually looks like, on a warehouse like yours.